Privacy Policy

1. Introduction

Welcome to Brickstone Property Solutions. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through forms on our website
• Request a market appraisal or property valuation
• Subscribe to our newsletter or marketing communications
• Engage with our property management services

This information may include your name, email address, phone number, property address, and any other information you choose to provide.

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referral source and clickstream data

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

3. How We Use Your Information

We use the information we collect or receive to:

• Provide and maintain our property management services
• Respond to your inquiries and fulfill your requests
• Send you service updates, property listings, and communications
• Improve our website and services
• Analyze usage trends and preferences
• Send marketing communications (with your consent)
• Comply with legal obligations and prevent fraud

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., email service providers, analytics providers), bound by confidentiality agreements
• Legal Requirements: When required by law or to respond to legal process, protect our rights, or ensure safety
• Business Transfers: In connection with a merger, sale, or acquisition of all or a portion of our business
• With Your Consent: When you have given us explicit permission to share your information

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls.

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Whether there is a legal obligation to which we are subject
• Whether retention is advisable in light of our legal position

7. Your Rights

Under UK data protection laws (including GDPR), you have the following rights regarding your personal information:

• Right of Access: You can request a copy of the personal information we hold about you
• Right to Rectification: You can ask us to correct inaccurate or incomplete information
• Right to Erasure: You can request that we delete your personal information under certain circumstances
• Right to Restrict Processing: You can ask us to limit how we use your information
• Right to Data Portability: You can request to receive your data in a structured, commonly used format
• Right to Object: You can object to our processing of your information for certain purposes
• Right to Withdraw Consent: Where we rely on consent, you can withdraw it at any time

To exercise any of these rights, please contact us using the information provided below.

8. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise your data protection rights, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues, if you believe we have not handled your personal information appropriately.